Privacy Policy

Effective Date: 10/21/2025

New River Junk ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit our website, contact us, or use our services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: such as your name, phone number, email address, and physical address when you contact us, request a quote, or schedule a service.

  • Payment Information: if you pay for services online or through invoicing systems (processed securely through third-party payment processors).

  • Usage Information: such as your IP address, browser type, and how you interact with our website.

  • Cookies: small files stored on your device to improve your browsing experience.

2. How We Use Your Information

We use your information to:

  • Provide and improve our junk removal services

  • Communicate with you about quotes, scheduling, or updates

  • Send invoices, receipts, or service confirmations

  • Respond to inquiries and customer support requests

  • Improve website performance and user experience

We do not sell or rent your personal information to third parties.

3. How We Protect Your Information

We use appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

4. Sharing Information

We may share limited information with:

  • Service Providers: such as payment processors, web hosting providers, or scheduling tools, only as needed to perform their services.

  • Legal Requirements: if required by law, court order, or to protect our rights and customers.

5. Your Rights and Choices

You may:

  • Request access, correction, or deletion of your personal information

  • Opt out of receiving marketing communications at any time by contacting us

6. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new “Effective Date.”

7. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: (540) 251-4365